International Voice process-MNC Company
- Medusind
- 0 - 5 years
- Mumbai
- 4 months ago
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Job Description
Role & responsibilities
1. Review insured patient accounts and validates all co-pays and deductibles are accurate
2. Maintain records of contacts and attempted contacts with delinquent account patients as well as records of any payments collected from the patients
3. Submit monthly reports on the status of unpaid accounts and any repayment progress
4. Provide customer service regarding collection issues, process patient refunds, process and review account adjustments, resolve payment discrepancies and short payments
5. Submit monthly refund reconciliation reports to ensure all patient/insurance accounts are accurate
6. Process unapplied balances on patients account;
7. Explain the breakdown of the balance owed by reviewing the EOB/ERA received from the patients insurance
8. Should possess strong skills set in AR scenarios with over 2 years of experience.
9. Should able to differentiate between Refunds and Adjustment
10. Should have strong knowledge in MS WORD/ PDF/ EXCEL .
11. Good in voice calls and probing the required questions with payers for refunding.
Preferred candidate profile
Graduate Fresher with Good communication skills
HSC Plus other industry Experience
Job Classification
Industry: MiscellaneousFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: MedusindLocation(s): Mumbai
Keyskills: BPO Voice Process Voice Support International Voice Process International BPO Blended Process Outbound Process US Process Australian Process Bpo Voice International Process International Voice Us Voice Process UK Process
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Medusind
Medusind is one of the leading healthcare outsourcing service providers from India working with US clients. Medusind provides a comprehensive array of outsourcing solutions backed by robust compliance and quality processes, state-of -the -art technology, and rich domain expertise.
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