Customer Success Manager
- Uplers
- 6 - 10 years
- Pune
- 6 months ago
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Job Description
Sr. Customer Success Manager/Project Manager
Experience: 6 - 10 Years Exp
Salary : Competitive
Preferred Notice Period: Within 30 Days
Opportunity Type: Hybrid (Bengaluru)
Placement Type: Permanent
(*Note: This is a requirement for one of Uplers' Clients)
Must have skills required :
Customer success manager, Implementation Consultant, Project Management
Ripplehire (One of Uplers' Clients) is Looking for:
Sr. Customer Success Manager/Project Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.
Role Overview Description
Senior Customer Success Manager / Senior Manager
Who are we?
We are in the business of making recruiting effortless, human and delightful. We today serve 500K+ employees in 25+ countries through our SAAS offering - RippleHire. RippleHire is a winner in Nasscom Emerge50 enterprise category, picked as a futuristic HR technology by People Matters.
We delight over half a million users in 25+ countries, and we are looking for Customer Success professionals who will build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences throughout the customer journey.
The ideal candidate is highly customer centric, experienced with product implementations, passionate about learning and using analytical skills to identify problems, find solutions, and improve relationships.
What will you be doing?
- Lead Product Implementation Projects
- Lead end-to-end project management for multiple concurrent projects
- Develop comprehensive project plans, timelines, and own outcomes and customer sentiment
- Define project scope, goals, and deliverables in collaboration with stakeholders
- Monitor project progress and adjust plans as needed to ensure successful delivery
- Set up and run governance meetings internally and externally.
- Proactively identify project risks, develop mitigation strategies and communicate with customer leadership.
- Manage expectations and resolve conflicts when they arise
- Present project updates and outcomes to executive leadership
- Act as first advisor to the implementation team internally. Review the status of their work and provide necessary guidance & mentorship. Support them on any customer alignment needed during all stages
Strategic Partnership, Value Delivery & Relationship Management:
- Understand the customers key hiring objectives, their goals and their challenges, and use a consultative approach to help address them.
- Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our solution to our customers organizational objectives, initiatives and strategies.
- Drive product adoption and improve engagement through education and best practice sharing
- Provide support on queries/issues reported by end users, conduct analysis on issues, collaborate with the engineering team to provide resolutions.
- Leverage data-driven insights and regularly communicate the impact of the product and engagement on the customers desired outcomes through monthly and quarterly reviews
- Liaison between the customers and internal teams to ensure any technical or product related issues are resolved
- Be the voice of the customer and provide insightful feedback to the product teams to inform the product roadmap
- Analyze trends in CSAT and NPS scores to identify areas for improvement
- Build strong customer advocacy to boost customer referrals and develop case studies
- Ensure customer retention and growth through meaningful interactions and value delivery
Required Skills
- 6-10 years of experience in customer facing roles in Customer Implementation, Project Management or Customer Success in the TA Tech or HR Tech domains
- Experience in at least 2 hands-on product implementations in TA Tech or HR Tech solutions as a Functional / Techno-Functional Consultant
- Strong technical acumen with the ability to understand configurations and solution customer needs through the product
- Project management experience with demonstrated ability to manage multiple implementation projects simultaneously
- Demonstrated agility, adaptability and growth mindset to drive change management
- Strong skills in written and verbal communication and presentation
- Self starter with the ability to think out of the box and arrive at creative problem solving initiatives
- Analytical and data driven with the ability to use derive insights in reports and dashboards and communicate effectively
- Strong stakeholder management skills with the ability to assertively manage conflicts and drive timely outcomes
How to apply for this opportunity:
Easy 3-Step Process:
1. Click On Apply! And Register or log in on our portal
2. Upload updated Resume & Complete the Screening Form
3. Increase your chances to get shortlisted & meet the client for the Interview!About Uplers:
Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.
(Note: There are many more opportunities apart from this on the portal.)
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: UplersLocation(s): Pune
Keyskills: Client Success Product Implementation project management customer implementation SAAS Customer Focus Mentoring CSM
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