Manager-Business Operations (US Life) @ Placewell Consultants

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Manager-Business Operations (US Life)

Placewell Consultants
5 - 9 years
Mumbai
6 years ago
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Job Description

Responsibilities:

Daily staffing planning and management of SLA's & KPI's
Ensure smooth delivery of operations
Develop relationships with client stakeholders
Manage People Issues & Escalations
Management & review of performance. Drive performance through scorecards
Drive process improvements and ideation
Manage quality, controls, risk & compliance aspect for the deal
Plan & coordinate requirements of scheduling, training, recruitment, Capacity & Seat Utilization etc
Manage short-term and long-term Projects
Deliver Transitions smoothly
Collaborate with client and internal stakeholders on process and metric related issues
Ensure data management governance is followed
Generation of MI, analysis and improvement plans

Supervision:

Ensure operational and people deliverables are met
Handle the queries/issues/escalations
Ensure stakeholders are managed.
Respond/resolve the issues as per agreed timelines
Ensuring adhere to the escalation matrix and follow up procedures
Client Data Protection
Multi-Tasking.
Reporting.
Ensure timeliness and accuracy of reports
Ensure reporting governance is adhered to
Team Management

Participate and Provide inputs for the Goal setting exercise.
Plan and Monitor development plans for the teams/spans
Ensure timeliness of the performance achievement & talent discussions
Motivation of the team members to achieve top quartile performance

Note-Candidates should be fine working in US (Night) Shifts

Required Candidate profile

Experience

1+ years of experience of working an Life Insurance onboarding, enrollment, maintenance & off-boarding, billing & remittance process (Desirable)

5+ years of experience of working in a Life / Disability Insurance Process (Essential)

Client & Stakeholder Management (Essential)

People Management (Essential)

Resolution & Conflict Management (Essential)

Transition & Project Management (Essential)

AWACS, Retention & Engagement (Essential)

Job Classification

Industry: Insurance
Functional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Life Insurance/Financial Services
Role: Life Insurance/Financial Services
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Placewell Consultants
Location(s): Mumbai

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Keyskills: operations data management people management life insurance

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₹ 6,00,000 - 8,50,000 P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Placewell Consultants

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Manager-Business Operations (US Life) @ Placewell Consultants

Home > Life Insurance / Financial Services