Tele Caller For Hospital Call Centre
- Apollo Hospitals
- 0 - 5 years
- Delhi, NCR
- 6 months ago
- Email to a friend
- Report this job
Job Description
Job Summary:The Telecaller will be the first point of contact for many of our patients, playing a crucial role in providing information, scheduling appointments, and offering empathetic support. This role requires excellent communication skills, a compassionate demeanor, and the ability to handle sensitive information with discretion. The successful candidate will contribute significantly to ensuring a positive and supportive experience for all individuals interacting with our center.
Key Responsibilities:
- Patient Engagement:
- Answer incoming calls promptly and professionally, addressing inquiries related to our services, appointments, and general information about women's cancers.
- Make outbound calls to follow up with patients, confirm appointments, and provide necessary pre-appointment instructions.
- Provide clear and accurate information about our services, procedures, and relevant resources.
- Listen actively and empathetically to patients' concerns, providing reassurance and directing them to appropriate medical staff when necessary.
- Appointment Management:
- Schedule, reschedule, and cancel patient appointments efficiently using the center's scheduling system.
- Coordinate with various departments (e.g., oncology, radiology, pathology) to ensure smooth patient flow.
- Send appointment reminders via phone, SMS, or email.
- Data Management:
- Accurately record patient information, call details, and interactions in the designated CRM or patient management system.
- Maintain confidentiality of all patient data in accordance with HIPAA regulations and center policies.
- Support and Coordination:
- Assist patients with navigating the center's services and understanding referral processes.
- Collaborate with other administrative and clinical staff to ensure seamless patient care.
- Handle patient feedback and complaints professionally, escalating issues to the appropriate personnel when required.
- General Administration:
- Maintain a clean and organized work environment.
- Stay updated on center services, policies, and procedures.
- Perform other administrative duties as assigned.Role & responsibilities
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Patient Service AssistantEmployement Type: Full timeContact Details:
Company: Apollo HospitalsLocation(s): Delhi, NCR
Keyskills: Customer Service Calls Handling CRM Techniques Telecalling Customer Handling Communication Skills Customer Support Query Management Solving Queries Query Resolution
Similar positions
Apollo Hospitals
ApolloHospitalsEnterpriseLtd,Unit:Apollo Tele Health Services Apollo TeleHealth Services aims at providing a successful working model of telemedicine which self-propagates throughout India and into the developing world. It will provide a channel for continuous access to the most sophisticated m...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in