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Gold Loan officer/Senior Officer/ Loan Manager/Senior Loan Manager @ Muthoot FinCorp (MFL)

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 Gold Loan officer/Senior Officer/ Loan Manager/Senior Loan Manager

Job Description

Main Task

1. Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.

2. Source new customers through BTL marketing and customer calling

Areas of Responsibility

Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction

a. Promptly travel to and from the customers home while safely handling the gold in transit

b. Carry out GLFH transaction while strictly adhering to process and policies

c. Maintain high level of customer satisfaction

d. Gold appraisal

Generating leads for GLFH

a. By conducting BTL marketing

b. Call inactive and other prospective customers

c. Responsible for conversion of leads generated

KRA

a. Adherence of timeliness (fulfilling the appointment within a specified time)

b. Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)

c. Quality of service

d. Number of leads generated through customer visit/calls and conversion %

Job Classification

Industry: NBFC
Functional Area / Department: Sales & Business Development
Role Category: BD / Pre Sales
Role: Business Development Manager (BDM)
Employement Type: Full time

Contact Details:

Company: Muthoot FinCorp (MFL)
Location(s): Ambala

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Keyskills:   Gold Loan Gold Sales Gold Appraiser Lead Generation Cross Selling Field Sales Gold Loan Operations Field Work Gold Valuation sales

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₹ 1.5-5.5 Lacs P.A

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Muthoot FinCorp (MFL)

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