Customer Service Executive - PV Finance - Motor Finance - Sales
- Tata Capital
- 1 - 4 years
- Mumbai
- 4 months ago
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Job Description
We are looking for a highly skilled and experienced Customer Service Executive to join our team at TATA CAPITAL LIMITED, responsible for providing exceptional customer service in the banking industry. The ideal candidate will have 6-8 years of experience in sales and customer service, with a strong background in motor finance and PV finance.
Roles and Responsibility- Handle customer inquiries and resolve issues professionally and promptly.
- Provide excellent customer service through various channels, including phone, email, and walk-in.
- Develop and maintain strong relationships with customers to increase loyalty and retention.
- Collaborate with internal teams to resolve complex customer complaints and issues.
- Identify opportunities to upsell and cross-sell products and services to existing customers.
- Maintain accurate records of customer interactions and transactions.
- Strong knowledge of banking operations, including motor finance and PV finance.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
- Experience with customer relationship management software and other relevant systems.
- Ability to adapt to changing circumstances and priorities, with a focus on delivering exceptional customer service.
Location - mumbai,delhi,pune,bangalore,hyderabad,chennai
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Walk-insContact Details:
Company: Tata CapitalLocation(s): Mumbai
Keyskills: customer service business development sales cse service sales enterprise sales customer care solution sales corporate sales customer support marketing b2b sales lead generation key account management software sales it sales customer handling
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Tata Capital
Tata Capital Limited, a subsidiary of Tata Sons Private Limited, is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company. A trusted, customer-centric, one-stop financial solutions partner, it caters to the diverse needs of retail, com...
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