Service Desk ( NOC ) - Team lead @ Bahwan CyberTek

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Service Desk ( NOC ) - Team lead

Bahwan CyberTek
4 - 8 years
Chennai
6 months ago
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Job Description

L1/ L2 Monitoring and Incident Management

Candidate should have excellent/good communication skills and Team management skills

Ability to manage shift alone

Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements

Should adhere to SLAs

To follow up on issues with respective application teams

Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools

Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk

Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.

24x7 rotational shifts and week offs.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Bahwan CyberTek
Location(s): Chennai

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Keyskills: team management solarwinds servicenow linux splunk ticketing tools networking it service desk technical support service desk ticketing incident management team leading microsoft windows desktop support it helpdesk troubleshooting jira itil

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Bahwan CyberTek

Bahwan Cybertek Group

Service Desk ( NOC ) - Team lead @ Bahwan CyberTek

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