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Service Desk Engineer - L1 support @ Bahwan CyberTek

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 Service Desk Engineer - L1 support

Job Description

L1/ L2 Monitoring and Incident Management

Candidate should have excellent/good communication skills

Ability to manage shift alone

Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements

Should adhere to SLAs

To follow up on issues with respective application teams

Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools

Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk

Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.

24x7 rotational shifts and week offs.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Bahwan CyberTek
Location(s): Chennai

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Keyskills:   solarwinds servicenow linux splunk jira ticketing tools networking it service desk problem management technical support service desk ticketing remote support incident management microsoft windows desktop support it helpdesk troubleshooting itil

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Bahwan CyberTek

Bahwan CyberTek (BCT) was established in 1999 by its co-founders Ms. Hind Bahwan, Director of Multi-billion dollar Suhail Bahwan Group, and Mr. S. Durgaprasad, Director and CEO of Bahwan CyberTek Group. BCT is a global provider of innovative software products and services and is one of the first ...