Job Description
Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
1+ years of employee and performance management experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts 1+ years of performance metrics, process improvement or lean techniques experience
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad
Keyskills:
Change management
Data management
Performance management
Management systems
Process improvement
Customer experience
Business continuity
SQL
Logistics
Recruitment