Job Description
Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting
Troubleshoot and drive resolutions to ensure reliable, operationally effective processes and reduce discrepancies
Work with various internal teams (e.g. product teams, Tech teams) to help drive tools and process automations that impact vendor/catalog management workflows
Drive appropriate data oriented analysis and adoption of technology solutions to achieve operational and business goals
Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
Ensure high quality bar for interviewing and hiring employees at all levels of the organization
Execute specific people programs on coaching and development and team engagement People Management (leadership, stakeholder management, team management, floor control and retention)
Formulate, implement, track career path & individual development of each member in the team
Metrics management through regular reviews and delivering specific metric goals against targets
Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
Manage the team and ensure high service delivery and execution BASIC QUALIFICATIONS
2+ years of team management/program/project management experience
Knowledge of SQL, MS Excel for driving decisions with data
Experience leading process improvements/automations PREFERRED QUALIFICATIONS
Knowledge of databases (querying and analyzing) such as ETL Manager and working with large data sets
Knowledge of Lean, Kaizen, Six Sigma concepts
Experience in managing critical operational processes, with SLA responsibility
Job Classification
Industry: Internet
Functional Area / Department: Data Science & Analytics
Role Category: Business Intelligence & Analytics
Role: Analytics / BI Manager
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad
Keyskills:
catalog management
Kaizen
Project management
Technology solutions
Stakeholder management
Forecasting
Operations
Six sigma
SQL
Capacity planning