Job Description
Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Selection Validation team as a Product Compliance Associate Sr. This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will be responsible for adhering to SOP and meeting the assigned goals. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amount of data and report generation & management. The candidate should be able to resolve issues with minimal guidance. A Day in the life of a Sr Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects. 1. Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs).
2. Maintain defined quality standards.
3. Provide ideas, collaborate across internal teams and stakeholders for process improvement projects.
4. Be open to operating in rotational shifts (any 5 days in a week). Bachelors degree (preferably in Engineering or Business)
1 to 3 years of experience in data-driven business operations processes Business Process Outsourcing, Operations processes
Advanced computer literacy in Microsoft Office applications, especially MS Excel
Attention to detail and capability to work on multiple processes
Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
Excellent analytical, problem solving and logical reasoning skills
Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner
Interest in e-Commerce/Online business
Passion for innovation, automation and operational excellence Database management and data analysis experience, including knowledge of SQL querying
Knowledge of basic Programming Languages like Python, VB, HTML, XML feeds
Ability to write macros in MS Excel aimed at improving processes
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Kolkata
Keyskills:
Data analysis
Automation
Operational excellence
XML
Analytical
HTML
VB
Macros
SQL
Business operations