This role is essential for driving our ongoing digital transformation, with a strong focus on automation, AI-driven analytics, and advanced reporting Seeking someone with strong technical expertise who will be working on to enhance seamless project execution, data-driven decision-making, and customer-centric insights Strengthening reporting, analytics, and workflow optimization will empower decision-making and operational efficiency
The position is key to maintaining high-quality reporting and analytics for Customer Service Managers and customers, directly impacting customer satisfaction and retention
Core Skills
Data Science & Analytics : Expertise in machine learning, predictive analytics, and data visualization tools like Power BI or Tableau
Automation & AI : Hands-on experience with automation tools and AI-driven solutions
Programming & Data Management : Proficiency in Python, R, SQL, and ETL processes
Workflow Optimization : Knowledge of business process improvement frameworks and tools
Managerial Skills
Project Management : Experience with Agile/Scrum and technical project oversight
Team Leadership : Proven ability to lead and mentor technical teams
Customer-Centric Skills
Customer Insights : Capability to translate complex data into actionable insights for stakeholders
Stakeholder Management : Strong communication and collaboration skills
Strategic Thinking
Visionary Approach : Align technical solutions with long-term organizational goals
Data-Driven Decisions : Use analytics to support strategic business outcomes
Global Delivery & Operations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database ManagerEmployement Type: Full time