Senior Technical Support Engineer @ Saviynt

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Senior Technical Support Engineer

Saviynt
5 - 10 years
Bengaluru
6 months ago
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Job Description

WHAT YOU WILL BE DOING

Communicate with end users/businesses to explain the issue(s) and solutions for
implementation related questions
Provide technical analysis for the production incidents, resolution, and root cause
analysis for the incidents
Publish knowledge articles for the incidents and service requests, prepare technical
documents for the standard operating procedures
Identify, debug and troubleshoot break fix issues and take it to a resolution
Respond and resolve issues within agreed service levels
Work closely with Engineering and DevSecOps teams for activities related to
supporting the IAM and CPAM service offerings

WHAT YOU BRING

Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as
Postman
Database : Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL
Minimum 5 years experience in implementing various IGA solutions

Job Classification

Industry: Software Product
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Saviynt
Location(s): Bengaluru

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Keyskills: Unix Java Linux Access management Standard operating procedures Javascript Windows Technical support SQL Python

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Saviynt

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynts Enterprise Identity Cloud gives customers unp...

Senior Technical Support Engineer @ Saviynt

Home > IT Support