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Senior Technical Support Engineer @ Saviynt

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 Senior Technical Support Engineer

Job Description

WHAT YOU WILL BE DOING
    • Communicate with end users/businesses to explain the issue(s) and solutions for
    • implementation related questions
    • Provide technical analysis for the production incidents, resolution, and root cause
    • analysis for the incidents
    • Publish knowledge articles for the incidents and service requests, prepare technical
    • documents for the standard operating procedures
    • Identify, debug and troubleshoot break fix issues and take it to a resolution
    • Respond and resolve issues within agreed service levels
    • Work closely with Engineering and DevSecOps teams for activities related to
    • supporting the IAM and CPAM service offerings
WHAT YOU BRING
    • Strong Domain knowledge in Identity and Access Management (IAM)
    • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
    • Sailpoint, OIM or ISIM
    • Knowledge and experience in invoking REST/SOAP web services using tools such as
    • Postman
    • Database : Extensive experience in database operations & SQL
    • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
    • Basic knowledge of operating systems such as Linux, Unix & windows
    • Prior experience integrating with any SSO providers
    • Experience working with global Customers and strong customer focus
    • Excellent written and verbal communication skills
    • Keywords: Cloud, Java, Scripting, Linux, SQL
    • Minimum 5 years experience in implementing various IGA solutions

Job Classification

Industry: Software Product
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Saviynt
Location(s): Bengaluru

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Keyskills:   Unix Java Linux Access management Standard operating procedures Javascript Windows Technical support SQL Python

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Saviynt

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynts Enterprise Identity Cloud gives customers unp...