Senior Engineer Support - PAM
- Saviynt
- 5 - 10 years
- Bengaluru
- 4 months ago
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Job Description
WHAT YOU WILL BE DOING:
- Resolve technical issues through debugging, research, and investigation.
- Comply and act on incidents within the agreed SLAs.
- Identify and report documentation gaps with intent to improve self-service capabilities for customers and partners.
- Prepare root cause analysis reports to present to customers.
- Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents.
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
WHAT YOU WILL BRING:
- 5+ Years of total experience in supporting, developing, or implementing software solutions.
- 2+ years experience in designing and implementing PAM solutions such as (BeyondTrust, CyberArk, CA/Xceedium, Delinea) for enterprise organizations.
- Experience with databases, LDAP and directory services, application servers, operating systems (Linux, Windows) and network infrastructure.
- Strong understanding of Identity Lifecycle about privileged accounts and how people use accounts.
- Knowledge in scripting and coding technologies (PowerShell, REST, Auto IT)
- Knowledge of protocols like SSH, IIS, RDP.
- Experience with cloud platforms like AWS, Azure, GCP
- Knowledge of technologies like RabbitMQ or similar messaging queues, Elastic, Redis, Kubernetes
- Experience in scripting with SQL
- Experience with any ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc. is preferred.
- Knowledge of application architectures like monoliths and microservices
- Bachelors in computer science and engineering or equivalent degree in Engineering or relevant experience.
- Strong debugging skillset with the ability to think on your feet and thrive in a fast-paced, high-energy environment.
- Ability to work independently, adapt quickly, and maintain a positive attitude.
- Excellent verbal and written communication skills
- Experience with coding in Java is a plus.
- Preferred to have L100 and L200 certification for Saviynt
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: SaviyntLocation(s): Bengaluru+ View Contact
Keyskills: IIS Linux LDAP Coding Debugging SSH Windows JIRA SQL Remedy
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Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynts Enterprise Identity Cloud gives customers unp...
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