PE-Customer Service HC @ Cognizant

Home > Customer Success, Service & Operations - Other

PE-Customer Service HC

Cognizant
0 - 1 years
Pune
4 months ago
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Job Description

Job Summary

Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Customer Service to enhance our Payer domain operations. This hybrid role offers the opportunity to work night shifts providing support and solutions to our clients. With a focus on delivering exceptional service you will play a crucial role in ensuring customer satisfaction and operational efficiency.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues efficiently.

Utilize UiPath to automate routine tasks enhancing productivity and accuracy.

Maintain accurate records and documentation using MS Office tools.

Collaborate with team members to ensure seamless service delivery.

Analyze customer feedback to identify areas for improvement and implement solutions.

Assist in the development of customer service protocols and procedures.

Monitor service levels and report on performance metrics.

Engage with customers to understand their needs and provide tailored solutions.

Support the Payer domain by applying industry-specific knowledge and expertise.

Ensure compliance with company policies and industry regulations.

Participate in training sessions to stay updated on the latest tools and techniques.

Contribute to a positive team environment by sharing insights and best practices.

Strive to exceed customer expectations and enhance overall satisfaction.

Qualifications

Demonstrate proficiency in UiPath for task automation and process improvement.

Exhibit strong skills in MS Office for documentation and reporting.

Possess excellent communication and interpersonal skills for effective customer interaction.

Show a keen understanding of the Payer domain and its specific requirements.

Display a customer-centric approach with a focus on delivering high-quality service.

Adapt to night shifts and hybrid work model with flexibility and resilience.

Embrace continuous learning and professional development opportunities.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Pune

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Keyskills: customer service interpersonal skills customer interaction process improvement teaching operational efficiency professional development customer satisfaction service delivery performance metrics uipath solution implementation communication skills ms office

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Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

PE-Customer Service HC @ Cognizant

Home > Customer Success, Service & Operations - Other