Customer Service Executive @ Bfc Forex

Job Description

Here is the opportunity to join the Team!

BFC Forex & Financial Services is looking for Young & Dynamic graduates with a zeal to achieve and succeed.

BFC Forex and Financial Services is a Foreign Exchange Company with AD II Category having presence in Bahrain, Kuwait & India.

Position: Customer Service Executive - Field

• He is responsible for ensuring smooth processing of the forex transactions and resolve payment queries.
• Resolving customer queries and complaints ensuring the best-in-class customer service regarding customer queries.
• Ensure all queries received by telephone, mail and chat lines are handled in a professional manner.
• Ensure proper documentation as per the guideline for the transactions carried out.
• Ensure the correctness of currencies for transactions handled.
• Maintain all registers, records and documentation as per guidelines.
• File all KYC documents after verification, all required daily reports including FLM s to be print and file without fail on daily basis.

Candidate with 1-5 years of experience in KYC documentation and attending customers like individuals, Banks, corporate etc., will be preferred.

He is expected to have go-getter attitude with good KYC verifying experience.

Candidate with Two Wheeler will be preferred as he needs to travel to customers place for documentation process.

Location: Ernakulam Bhubaneswar & Dibrugarh

Benefits: Health Insurance, Gratuity, Provident Fund, etc.

Interested candidates can send their CV to vi***********a@bf*****x.com.

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Keyskills:   Field Verification Kyc Verification Cash Collection Field Operations Cashier Activities