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Customer Support Executive @ Multinational Company

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 Customer Support Executive

Job Description

HELLO JOB SEEKERS!!

GREETINGS FROM SHININGSTARS!!


ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY

IMMEDIATE JOINERS ONLY


Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU!


PROFILE- CUSTOMER SERVICE

PROCESS- International/DOMESTIC PROCESS

LOCATION- KOLKATA ( SALT LAKE )


Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers through effective communication skills.
  • Identify customer needs and escalate complex issues to senior team members when necessary.
  • Maintain records of all interactions with customers using CRM software for future reference.
  • Meet performance targets set by the company for call handling time, resolution rates, and quality metrics.

Desired Candidate Profile

  • Excellent communication skills with ability to handle multiple conversations simultaneously.
  • Proficiency in query resolution, complaint handling, and international BPO processes.
  • Ability to work on rotational shifts including night shifts as per business requirements.

SALARY-16k CTC TO 22K CTC (Domestic process)

Up to 3LPA ( International Process)


INTERVIEW MODE-

WALK-IN INTERVIEW


You can give me a call or can share your resume on this Number:

Regards,

Monika Singh (7266822***)

(HR Executives)

ShiningStarsITPL.


#jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice

#lucknow#lucknowjobs#lucknow#Internationalprocess #communicationskill #voiceprocessvoice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Multinational Company
Location(s): Kolkata

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Keyskills:   Communication Skills Blended Process Semi Voice Inbound Calls Voice Process Complaint Handling Query Resolution Customer Support CSE Bpo Voice Telecalling Customer Care Customer Handling International BPO International Voice Process International Calling

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₹ 1.5-3 Lacs P.A

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Multinational Company

The Company Manufacturing Consumer and others all Products. The Company is also India's largest exporter of Consumer Products. The Company has biggest Channel Network in India as Plants, Branches and Service Centers.