IT Service Desk Analyst I @ Einfochips

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IT Service Desk Analyst I

Einfochips
4 - 9 years
Bengaluru
5 months ago
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Job Description

Position: IT Service Desk Analyst I

Job Description:

IT Service Desk Analyst I

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

What You ll Be Doing

A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
Over-the-phone support
Screen sharing or remote control
Live chat support
Email support

What We Are Looking For

Typically requires a 4 year degree and 1 2 years of experience or a 2 year degree and equivalent related experience

Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Einfochips
Location(s): Bengaluru

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Keyskills: Helpdesk Analyst Sales IT support Email support Customer support Technology solutions Management Information technology Remote support IT Service Desk Analyst

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To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Einfochips

eInfochips, an Arrow company, is a leading global provider of product engineering and semiconductor design services. With over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. The company€™s service offeri...

IT Service Desk Analyst I @ Einfochips

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