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Help Desk Engineer(Face To Face interviews) @ ISSQUARED

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 Help Desk Engineer(Face To Face interviews)

Job Description

  • Support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems.
  • Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers.
  • Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
  • Ensure that effective follow-up communication via mail and phone is delivered to keep the customer aware of the developments on his/her reported issue.
  • Develop strong working relationships with on-site engineers and work together as a single team.
  • Provide FCR to customer areas in as many of the following technical areas as possible:
  • OS Installations, driver issues, printer issues.
  • Mobile device management.
  • Software installations, customer specific application issues.
  • Grant/revoke access to infrastructure devices/services, applications.
  • Network access, internet access, DNS, DHCP issues.
  • Storage issues, backup and restore issues.
  • Anti-virus and other endpoint system management issues.
  • User account creation, management, basic AD issues, license management.
  • Office 365, Exchange e-mail client management.
  • Desktop & laptop hardware issues.
  • Parts ordering and asset tracking.
  • Patch management of desktops and servers.
  • Excellent customer facing skills with fluency in written and spoken English.

interested candidates can share cv's to dp*****o@is*********c.com

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: ISSQUARED
Location(s): Hyderabad

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Keyskills:   System Administration IT Helpdesk Desktop Support Hardware Support System Support

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ISSQUARED

\n\nAmantya Technologies is a leading USA-based product engineering and system integration company with operations in the USA, Canada and India (Gurugram, Bangalore & Nagpur). A global organization with proven expertise in next-generation technologies like 5G, IoT, AI ML, edge, and cloud service...