Executive / Consultant/ Analyst @ Biofuelcircle

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Executive / Consultant/ Analyst

Biofuelcircle
3 - 6 years
Pune
4 months ago
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Job Description

Proof of Concept (POC) Management

Drive and complete the POC process for newly onboarded customers.
Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.

Customer Onboarding & Training

Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform.
Customize training as per customer profiles to maximize engagement and usability.

Customer Engagement & Business Reviews

Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships.
Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services.

Reactivation of Dormant Accounts

Identify and engage with dormant or inactive customers to understand reasons for inactivity.
Develop and execute tailored reactivation plans to revive business relationships.

Customer Support & Issue Resolution

Act as the primary point of contact for all customer queries, requests, and escalations.
Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: Management Consulting
Role: Associate / Consultant
Employement Type: Full time

Contact Details:

Company: Biofuelcircle
Location(s): Pune

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Keyskills: Supply chain Training Usage Value added services Customer satisfaction Issue resolution Customer support Customer engagement Consulting Analyst Supervision

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Biofuelcircle

About Us: Incorporated in mid-2020, BiofuelCircle has created a digital platform for bioenergy supply chain. The companys vision is to Empower the Green Economy, through a reliable, end-to-end supply chain for Biomass, Biofuels and other Bio-Products. BiofuelCircle is enabling a circular economy fo...

Executive / Consultant/ Analyst @ Biofuelcircle

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