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Technical Services Engineer @ Pure Storage

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 Technical Services Engineer

Job Description

  • Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
  • Providing technical expertise during all phases of the Portworx deployment for key customers.
  • Own and track customer issues using our ticket tracking system.
  • Answer and resolve support cases across all severity levels.
  • Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack.
  • Work with the engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues.
  • Communicate proactively and clearly both internally and externally to enable highest levels of customer success.
  • Participate in pre-sales calls, help with customer installation during POC and when in production.
  • Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Service Engineer
Employement Type: Full time

Contact Details:

Company: Pure Storage
Location(s): Bengaluru

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Keyskills:   data services Ticketing B2B Technical services Cloud Presales Wellness Deployment Management Troubleshooting

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Pure Storage

Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pures data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver realtime, secure data to power their mission-critical production, DevOps, and modern analytics environm...