KBS Junior Customer Care Agent
- Kone
- 1 - 4 years
- Chennai
- 4 months ago
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Job Description
Create, maintain (modify, convert, extend, block, delete) and administer data for one of the following processes: Cash & Bank, Purchase to Pay, Contract Administration, Master Data, Billing, Back Reporting, Reporting. Or any other processes being part of the SSC scope.
Ensure the data input is correctly completed
Execute the requester data entry or modification received from the Front Officer and upon approval from the Process Manager.
Contact the unit front officer for information when required.
Execution of process documentation
Registration and processing of Incoming & Outgoing documents on time
Daily reconciliation and corrective actions, if needed.
Contact Local Front officer for additional documentation
Log issues and discuss with or escalate to team leader
Deliver input for proper reporting
Support process improvements and harmonization activities
Participation in team meetings, process analysis and improvement actions.
Make sure process KPIs are met with high quality standards
Takes responsibility on complex processing activities
Checking the documents against company business rules
Communicate & follow-up with local supervisors in cases of problems via an email-like workflow tool
Act as a super user on process and / or application level within the team
Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes.
Make sure Reporting KPIs are met with high quality standards
May initiate process improvements and harmonization activities
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Job Classification
Industry: Industrial Equipment / MachineryFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office - OtherEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Chennai
Keyskills: bpo non voice process domestic bpo international bpo back office customer service customer care billing customer support voice process inbound process solving queries international call center telecalling non voice data entry customer handling communication skills
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