Executive or Senior Executive -Maintenance @Kone Elevator, Mumbai
- Kone
- 4 - 9 years
- Mumbai
- 5 months ago
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Job Description
Position: - Executive/Senior Executive- Maintenance (Technician)
Job Location: -
- Mumbai
Experience- 4+ years
Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
- Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.
Service operations
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor
Job Classification
Industry: Engineering & ConstructionFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Operations, Maintenance & Support - OtherEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Mumbai
Keyskills: Maintenance Electrical Maintenance Breakdown Maintenance Preventive Maintenance Breakdown technician Elevators Elevators technician Escalators
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