Relationship Manager - Self Operated Business @ OYO

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Relationship Manager - Self Operated Business

OYO
3 - 7 years
Mysuru
5 months ago
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Job Description

Job Description Relationship ManagerAbout Oyo : At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world

About Oyo in India and BusinessOYO, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United States.

Position Relationship ManagerReporting ToArea Revenue Head Job Objective & Key Result Areas

Build healthy relationship with hotel owners
Deliver good hotel owner and customer experience
Act as a point of contact for hotel owners for operations support & escalations
Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
Handle hotel owner and customer escalations

Key Performance Indicators

Ensuring occupancy (URNs) month on month
Pay at Hotel (PAH) realization
Ensuring daily availability of Sellable rooms (DSRN)

EducationGraduation/Post GraduationExperience

2+ years of relevant experience in operations handling, key accounts handling
Analytical Skills
Prior experience in managing cross-functional operations and customer escalation
Demonstrate high ethical values

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Mysuru

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Keyskills: Key Account Management Pnl Management New Client Acquisition Customer Escalation Relationship Management Property Management B2B Sales Revenue Generation

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Relationship Manager - Self Operated Business @ OYO

Home > Sales Support & Operations