Team Leader - Collection Process @ NOVAC

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Team Leader - Collection Process

NOVAC
1 - 6 years
Mumbai
1 year ago
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Job Description

Should have a Team Leader Experience in Domestic BPO, Preferably in Banking Collection.
Managing day to day planning, operational challenges and solving problems of a team of agents.
Plan and manage the groups performance on the Scorecard metrics and look for methods to constantly exceed expectations.
Responsible for management of Engagement, Attrition and ESAT for the team.
Prepare schedules for the teams and ensure attendance.
Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team.

Desired Candidate:

Any Graduate
Should know throughput calculation like attrition, shrinkage.
Should have handled minimum 10 to 15 agents as team lead.
Should handle the team weekly reviews and encourage team to meet organizational goals .
Responsible for staff retention within the team.

Should be aware of KRA S, KPI S.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: NOVAC
Location(s): Mumbai

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Keyskills: BPO Action plan KPI Banking Management Operations

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NOVAC

Novac Technology Solutions Novac Technology Solutions is a leading IT company, with strong technology and domain expertise in Insurance , Financial Services , HR services and Business Process Management with a proven track record of delivering high quality solutions.

Team Leader - Collection Process @ NOVAC

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