Desktop Support Engineer @ Accelya

Job Description

We are looking for a proactive and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware, software, and other IT-related issues to ensure smooth day-to-day operations for end-users.

Key Responsibilities:

• Provide first-level support to end-users for hardware, software, and networking issues.
  
• Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.
  
• Set up and support user accounts, permissions, email, and Active Directory profiles.
  
• Troubleshoot operating system issues (Windows/Mac OS) and software applications.
  
• Coordinate with vendors for hardware repair and warranty claims.
  
• Perform system upgrades, patches, and software installations as required.
  
• Maintain IT asset inventory and ensure timely updates.
  
• Provide support for video conferencing tools and remote desktop access.
  
• Escalate unresolved issues to higher-level support or relevant teams.
  
• Create and maintain documentation for support processes, FAQs, and asset records.
  

Required Skills and Qualifications:

• Bachelors degree in Computer Science, IT, or related field OR a relevant diploma/certification (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
  
• 13 years of experience in desktop support or a similar IT support role.
  
• Proficiency in Windows OS (10/11), Microsoft Office Suite, and basic networking.
  
• Hands-on experience with Active Directory, Outlook, remote support tools (e.g., TeamViewer, AnyDesk).
  
• Strong problem-solving and communication skills.
  
• Ability to work independently and manage multiple support tickets.
  
• Customer-service orientation with a helpful attitude.
  

Preferred Qualifications:

• Experience supporting Mac OS, Linux, or mobile device management (MDM).
  
• Familiarity with ITIL framework or ticketing tools like ServiceNow, JIRA, or Freshservice.
  

Work Environment:

• On-site support (some roles may require rotational shifts or weekend availability).
  
• Occasional travel to other office locations may be required.
  

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Outlook Configuration Windows Installation Desktop Support Printer Troubleshooting Hardware Troubleshooting Ticketing Tools