Customer Support Executive
- Accenture
- 0 - 2 years
- Bengaluru
- 5 months ago
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Job Description
communicationcommunicationRole & responsibilities
Job Title: Customer Support Executive International Voice Process
Company: Accenture
Work Location: Koramangala, Bangalore (On-site)
Employment Type: Full-time
Job Summary:
Accenture is seeking dynamic and customer-focused individuals to join our International Voice Process team at our Koramangala, Bangalore office. As a Customer Support Executive, you will be the first point of contact for our international clients, providing exceptional service and resolving queries efficiently over voice calls. Fluency in US/UK English accents is essential for this role.
Key Responsibilities:
- Handle inbound and outbound customer calls from international clients (US/UK regions).
- Address customer queries, concerns, and issues in a professional and timely manner.
- Provide accurate information and effective solutions to ensure customer satisfaction.
- Maintain call logs, records, and ensure compliance with company policies.
- Collaborate with internal teams to escalate unresolved issues when required.
Required Skills & Qualifications:
- Excellent verbal communication skills in English with a neutral to strong US/UK accent.
- Prior experience in an international voice process preferred (0-2 years).
- Strong interpersonal skills and customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work in rotational shifts, including night shifts.
Eligibility
- Freshers with excellent communic,ation skills are welcome to apply.
- Candidates must be willing to work on-site at the Accenture office in Koramangala, Bangalore.
Benefits:
- Competitive salary and performance-based incentives.
- Transport facility provided for night shifts.
- World-class training and development opportunities.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: ACCENTURELocation(s): Bengaluru
Keyskills: International Voice Process
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