Technical Service Advisor @ Progressive Infotech

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Technical Service Advisor

Progressive Infotech
3 - 5 years
Noida, Gurugram
5 months ago
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Job Description

Role & responsibilities

Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Must have experience in Incident Management, Service Request Management, and Vendor Management.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Noida, Gurugram

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Keyskills: Mac Support IT Helpdesk Service Request IT Service Desk Technical Helpdesk Ticketing Tools Service Desk ITSM SLA

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₹ -4.25 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Progressive Infotech

Nasscom-McKinsey placed our client at the upper end of the value chain in software outsourcing. Could it be why over 90 offshore projects have been placed with us since our inception in 1987, ensuring a technical and functional edge, as well as faster time-to-market for our client's products. A larg...

Technical Service Advisor @ Progressive Infotech

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