Customer Service Associate
- Tech Mahindra
- 11 Positions
- Mumbai
- 5 months ago
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Job Description
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery
- Have international or domestic experience
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude
- Full-time, permanent
- On-site only (no remote work)
- Health insurance
- Provident fund
- Incentives for performance
- Transportation
- Health insurance
- Provident Fund
Job Summary
As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.
Key Responsibilities
Required Skills & Qualifications
Employment Type
Benefits
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Job Types: Full-time, Permanent
Benefits:
Work Location: In person
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service AssociateContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: voice process international voice process customer service international bpo customer support
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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