Customer Service Associate - International Voice Process (US Process)
- IntouchCX
- 1 - 5 years
- Hyderabad
- 4 months ago
- Email to a friend
- Report this job
Job Description
Job Description:
We are looking for enthusiastic and customer-focused individuals to join our International Customer Support (Voice) team. As a Customer Service Associate (CSA), you will be the voice of global brands (primarily US clients), addressing queries, resolving issues, and driving customer retention.
Key Responsibilities:
- Handle inbound calls related to account cancellations, billing, and technical issues.
- Use persuasive communication to re-engage and retain customers.
- Provide accurate product/service information and educate customers.
- Use structured frameworks to deliver empathetic and efficient support.
- Work on cloud-based tools to manage cases and maintain accurate records.
- Meet/exceed KPIs like:
- Handle Time
- Quality & CSAT
- Save Rate / Retention Metrics
Desired Candidate Profile:
- Excellent verbal and written English communication skills.
- 6 months+ of experience in customer service (International voice preferred).
- Strong interpersonal skills with a customer-first attitude.
- Confident, persuasive communicator with the ability to handle pressure.
- Comfortable troubleshooting on Android/iOS mobile devices.
- Fast learner, adaptable, detail-oriented, and open to feedback.
- Minimum Qualification: High school diploma (12th pass) or equivalent.
Perks and Benefits:
- 100% Work from Office
- Performance-based incentives
- Outstanding rewards and recognition programs
- Provident Fund (PF) and Employee State Insurance (ESI)
- 5-day work week (2 rotational offs)
Why Join IntouchCX?
- Work with a global brand known for innovation and customer-centricity.
- Be part of diverse, high-impact teams.
- Build your career in a supportive and collaborative environment.
How to Apply:
Walk-In Interview at:
B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9
Time: 11:30 AM 3:30 PM (Monday to Saturday)
Please carry your Aadhar card and updated resume.
Mention "HR Gheervani" on top of your resume as a reference.
For Queries / Resume Drop: 8500505***(HR Gheervani)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process US Process Outbound Customer Service Sales International Call Center Excellent Communication In English Voice Process Inbound Voice Support International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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