Handling guest complaints and concerns in an efficient and timely manner.
Providing excellent customer service as per hotel standards.
Direct staff to handle needs for individual guests in an accurate and efficient manner.
Describe facility amenities to guests and set up services
Ensures that front desk handles billing and cash in accordance with hotels standards.
Manage travel arrangements/city tour arrangements for regular as well as VIP guests
Collect Guest feedback during guest departure along with his likes and dislikes.
Required Candidate profile
Candidates must apply or send profile with her latest photograph.
Job Classification
Industry: Travel , Hotels , Restaurants , Airlines , RailwaysFunctional Area: Hotels, Restaurants, Role Category: Front Office/Customer CareRole: Front Office/Customer CareEmployement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not Required