Coupa Application Support Engineer
- Zensar
- 3 - 8 years
- Kolkata
- 5 months ago
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Job Description
- Provide day-to-day support for Coupa P2P modules including requisitions, purchase orders, invoicing, supplier management, and expenses.
- Monitor system performance and resolve technical and functional issues in a timely manner.
- Work closely with procurement, finance, and IT teams to understand business requirements and translate them into system solutions.
- Manage user access, roles, and permissions within Coupa.
- Support integration between Coupa and other enterprise systems (e.g., ERP, SSO, middleware).
- Assist in system upgrades, testing, and deployment of new features or enhancements.
- Document support procedures, FAQs, and training materials for end-users.
- Liaise with Coupa support and vendors for issue resolution and product updates.
- Ensure compliance with internal controls and audit requirements.
- Bachelor s degree in Computer Science, Information Systems, or related field.
- 3+ years of experience in application support , preferably in Coupa or other P2P systems .
- Strong understanding of procurement and finance processes .
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Familiarity with integration tools (e.g., Dell Boomi, MuleSoft) and ERP systems (e.g., SAP, Oracle).
- Excellent problem-solving and communication skills .
- Ability to work independently and manage multiple priorities.
- Coupa certifications or training.
- Experience with SQL , reporting tools , or data analysis .
- Knowledge of ITIL practices .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Procurement Computer science Data analysis Ticketing Application support ERP SAP Oracle SQL Auditing
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