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Voice Process Executive - Walk-In Drive - 12th Sept. @ Cognizant

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 Voice Process Executive - Walk-In Drive - 12th Sept.

Job Description

Greetings from Cognizant!!

Drive Date: 12th Sept 2025

Role: International Voice Process

Position: PE

Job Location : Noida

Shift : Night shift

Work Model: Work from office

Notice Period: Immediate


Apply Here: https://forms.office.com/r/QVjExhHAd1


Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
  • Meet performance targets set by management for quality metrics such as first call resolution rate, average handling time, etc.

Desired Candidate Profile

  • 0-1 year of experience in BPO/Call Centre environment preferred but not mandatory.
  • Required good communication and analytical skills essential.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) necessary; knowledge of CRM software an added advantage.

NOTE : BE /BTECH/ MCA Graduates not accepted for this interview.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins

Contact Details:

Company: Cognizant
Location(s): Noida, Gurugram

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Keyskills:   Good Communication and Analytical skills Strong Communication Skills

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...