Manager- Lean Digital Transformation Customer
- Genpact
- 5 to 9 Yrs
- Kolkata
- 4 months ago
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Job Description
- As a Manager, Lean Digital Transformation - Customer Service at Genpact, you will be responsible for managing and executing a roadmap of High Impact Projects that focus on solving business problems and opportunities related to large scale Customer Service processes for software and hardware products. You will utilize methodologies such as Lean, Six Sigma, Business process re-engineering, and Digital/ Analytics solutions to drive transformation projects effectively for clients, including the Fortune Global 500 companies. Your role will involve leading digital led transformation projects by deploying technologies like Robotics, Machine Learning, and Intelligent automations to deliver favorable business outcomes for customers. You will collaborate with cross-functional global teams to ensure the successful delivery of key projects, emphasizing the use of digital technologies to enhance customer satisfaction and operational efficiency. Key responsibilities include creating a roadmap for driving lean digital transformation, leading digital transformation projects, program management involving cross-functional teams, implementing business process management systems, driving Lean Digital Transformation DNA, and coaching and mentoring project owners and team members in Lean projects. You will also establish a governance framework and drive continuous improvement conversations with clients and internal stakeholders. To excel in this role, you are expected to have a Post Graduation/MBA degree, Certified Black Belt, Certified Project Manager, and strong program management skills. Additionally, you should possess strong influencing skills, quantitative and problem-solving abilities, and the capacity to challenge the status quo with out-of-the-box thinking. Preferred qualifications include working experience in Predictive Analytics, Machine Learning, people leadership skills, executive presence, and effective communication abilities. This position requires you to be open to traveling to multiple client locations, work effectively in diverse teams, and collaborate with various internal and external stakeholders to drive project success. A Black Belt Certification is mandatory, and additional certifications in Project Management and RPA would be advantageous for this role. If you are someone with a passion for lean digital transformation, process improvement, and driving impactful change in customer service operations, this role at Genpact offers you the opportunity to lead transformational projects, work in a cross-functional environment, and make a lasting impact on clients" business outcomes.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Manager- Lean Digital Transformation CustomerContact Details:
Company: GenpactLocation(s): Kolkata
Keyskills: Lean Digital Transformation Customer Service Six Sigma Business Process Reengineering Analytics Robotics Machine Learning Program Management Project Management Predictive Analytics People Leadership Communication Skills Advanced Technologies
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Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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