Salesforce Service Cloud Voice Developer/Architect
- Espire Infolabs
- 6 - 11 years
- Noida, Gurugram
- 4 months ago
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Job Description
Job Summary: We are seeking a skilled Salesforce Developer or Architect with strong hands-on
experience in Service Cloud Voice to support the implementaon, integraon, and opmizaon of
voice capabilies within our Salesforce ecosystem. The ideal candidate will have a deep understanding of
contact centre technologies and be able to bridge the gap between business needs and technical
soluons.
Key Responsibilies:
Lead or support the design, implementaon, and integraon of Salesforce Service Cloud Voice
with Amazon Connect or other telephony plaorms.
Collaborate with internal stakeholders, business analysts, and technical teams to gather and
analyze requirements.
Develop custom soluons, integraons, and conguraons within Salesforce to support voice
workows.
Provide guidance on best pracces and architecture paerns for scalable, reliable
implementaons.
Work with APIs and connectors to integrate Salesforce with third-party systems.
Create technical documentaon, soluon design documents, and deployment plans.
Troubleshoot and resolve issues related to Service Cloud Voice features, telephony integraons,
and user experience.
Provide training or knowledge transfer to internal teams if required.
Experience with Einstein Conversaon Insights and Speech Analycs.
Background in Agile methodologies and DevOps pracces.
Required Skills & Experience:
5+ years of Salesforce plaorm experience, including 2+ years specically working with Service
Cloud and Service Cloud Voice.
Proven experience integrang Amazon Connect or other CTI/telephony systems with Salesforce.
Strong knowledge of Salesforce Omni-Channel, Einstein Bots, Voice Call Transcripts, Call
Recording, and Real-me Call Monitoring features.
Experience with Salesforce APIs, Flows, Apex, Lightning Components (LWC).
Familiarity with AWS services involved in Service Cloud Voice setup.
Strong understanding of contact center operaons and voice workow design.
Salesforce cercaons preferred:
o
o
o
o
Salesforce Service Cloud Consultant
Salesforce Plaorm Developer
Salesforce Cered Technical Architect (nice to have)
Amazon Connect cercaon (oponal but benecial)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Espire InfolabsLocation(s): Noida, Gurugram
Keyskills: Cloud Service Cloud Voice Service Cloud Omnichannel Salesforce
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Espire Infolabs
Espire Infolabs Pvt. Ltd. Espire is a SEI CMMI Level 5 compliant global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For over 17 years,...
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