Sales Coach
- BT Group
- 4 - 9 years
- Noida, Gurugram
- 4 months ago
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Job Description
Job Summary:
We are seeking a passionate and results-driven Sales Coach to join our dynamic Sales Operations team. The Sales Coach will be responsible for enhancing the performance of front-line sales guides through coaching, mentoring, and skills development. The ideal candidate should have a strong background in telecom sales, deep knowledge of BPO operations, and a proven ability to drive individual and team success.
Key Responsibilities:
- Deliver one-on-one and group coaching sessions to sales guides to improve sales techniques, product knowledge, objection handling, and closing strategies.
- Analyse individual and team performance metrics (e.g., conversion rates, cross-sell scores) to identify skill gaps and training opportunities.
- Collaborate with Training and Quality teams to align coaching plans with onboarding, continuous learning, and performance improvement initiatives.
- Provide real-time feedback during or after customer interactions to reinforce best practices.
- Create and maintain coaching logs, action plans, and performance improvement plans (PIPs) as needed.
- Conduct interaction reading sessions and side-by-side monitoring to assess skills, behaviours and recommend improvements.
- Partner with Sales Managers to implement strategies that drive KPI achievement and overall business goals.
- Stay updated on product, process, and promotional changes
- Support the roll-out of new tools, campaigns, or sales methodologies by ensuring team readiness through effective coaching.
Requirements:
- Bachelor's degree or equivalent work experience.
- Minimum 23 years of experience in BPO sales, preferably in the telecom domain.
- At least 1 year in a coaching, team lead, or training role.
- Strong understanding of BPO sales metrics (e.g.,Sales Conversion, cross-sell, AHT etc).
- Excellent communication, interpersonal, and motivational skills.
- Strong analytical skills to interpret data and create coaching strategies.
- Proficiency in CRM and sales tools
- Certification in coaching or adult learning (preferred, not mandatory).
Key Competencies:
- Coaching & Mentoring
- Performance Management
- Sales Strategy & Execution
- Communication & Feedback
- Collaboration & Stakeholder Management
- Adaptability & Continuous Learning
Why Join Us?
- Be part of a leading GCC with a focus on innovation and people.
- Work with a top-tier telecom client in a high-performance environment. Access to career development and training program Role & responsibilities
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: BT GroupLocation(s): Noida, Gurugram+ View Contact
Keyskills: Sales Inside Sales
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