IT Support Specialist
- Taskus
- 2 - 3 years
- Mumbai
- 6 months ago
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Job Description
- Respond to telephone calls and email messages from users requesting assistance.
- Log and maintain records of customer/employee queries.
- Interpret problems and analyze possible causes of hardware and software failures.
- Identify malfunctions in computer hardware, software, and telecommunications, and take appropriate action to resolve them while ensuring data and system integrity.
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as needed.
- Assist in user application testing during program implementation, migration, and system maintenance.
- Perform desktop system maintenance and upgrades, including installing OS patches.
- Create and maintain documentation for instructional procedures such as hardware/software installation.
- Document and maintain knowledge-based troubleshooting techniques.
- Maintain an inventory of company-owned computer hardware assets, peripherals, and software licenses.
- Perform scheduled preventive maintenance of computer systems.
- Troubleshoot and resolve domain-related issues effectively.
- Troubleshoot LAN and network-related issues.
- Join priority calls and actively coordinate with cross-functional teams to resolve critical incidents.
- Provide accurate and timely system, network, and server details to support resolution efforts.
- Minimize downtime by ensuring prompt issue resolution and coordination with relevant teams.
- Handle system imaging for deployment and re-deployment.
- Manage onboarding and offboarding of employees and associated IT assets.
- Be flexible to work in 24x7 shifts and extend working hours when needed to support business continuity.
- At least 2-3 years of minimum experience and a Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands incall center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving , decision-making , and analytical skills
- Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
- You have good time and project management skill
- Excellent English communication skills - both spoken and written
- You are adaptive to changing work schedules and working hours; excellent customerorientation and interpersonal, customer care skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Mumbai
Keyskills: customer care networking technical support computer hardware troubleshooting it support information technology software installation system administration desktop desktop engineering lan troubleshooting lan desktop support desktop administration
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