Payroll Associate II @ UKG

Lead Payroll Associate/Team Lead International has the responsibility of managing the day-to-day activities for UKG Inc.s customers who utilize our Payroll Managed Services product offering. Mentoring people, monitoring processes and ensuring technology is leveraged to exceed customer SLAs are required. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will be under the direction of the Associate Manager. Job Summary: The Payroll Analyst II performs North American payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment for UKG Inc.s customers who utilize our Managed Services product offering. Payroll Specialist II provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes and reporting. Primary/Essential Duties and Key Responsibilities:
Performs payroll-related functions including but not limited to payroll processing, audits and maintenance.
Ability to perform all duties of Payroll Analyst I as well as:
o Adjustments/amendments
o GL Balancing and auditing
o Tax Reconciliation
Backup processing for Payroll Analyst I as needed
Complete Peer Reviews
Processes payroll(s) for multi-frequency Managed Services clients as scheduled
Performs file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner.
Prepare off-cycle payrolls and manual checks as necessary.
Escalates non-routine inquiries and issues to Payroll Specialist, Team Lead or Manager utilizing the proper escalation methodology and SLAs.
Build strong partnership with clients by providing superior service.
Participate in cross-training within other departments (HRIS, Benefits, Garnishment, Tax)
Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve
Develops and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed.
Demonstrates excellent troubleshooting, root cause analysis skills and is able to implement preventative measures.
Reconciles all payroll-related accounts and activities.
Mentor Payroll Analyst I team members and assist with development.
Conduct knowledge transfer and/or participate in training UKrew
Assists with related special projects as required.
Performs other duties as assigned by manager.
Maintain discretion and professionalism with team members and clients.
Quarter End, Year End, and Open Enrollment assistance and task execution Required Qualifications:
Quickly and easily adapts to change and shifting priorities with enthusiasm.
Actions and words consistently provide positive motivation and influence to their team and other teams within UMS.
Understands priorities and what is most important to both internal and external customers.
Eagerly meets business opportunities and challenges head-on.
Leads by example.
Proficient report writing capabilities.
Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
Knowledge of multi-state North American payroll tax laws
Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills.
Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis.
Ability to analyze and resolve problems.
Ability to understand and follow written and verbal instructions.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Coordinate multiple tasks simultaneously. Experience:
Bachelor's degree or equivalent
A minimum of 2 to 4 years related experience, or equivalent combination of education and experience. Preferred Qualifications:
Working knowledge of UKGPro is a plus.
Knowledge of US and Canadian payroll laws.
Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
Knowledge of multi-state North American payroll tax laws
Knowledge of Global Payroll Laws
FPC certification is a plus