Oracle Fusion Financial Consultant- Team Manager
- Narayana Health (NH)
- 8 - 12 years
- Bengaluru
- 4 months ago
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Job Description
Role Overview |
We are seeking an experienced Oracle Fusion Financials Support Manager to lead the functional support team at Narayana Health. This role involves end-to-end ownership of Oracle Fusion Financials support and project delivery, stakeholder engagement, and team management in a high-performance, healthcare-driven environment.
Key Responsibilities
Business Requirements: Gather, analyze, and document functional business requirements; oversee solution design, development, testing, deployment, and postgo-live support.
Functional & Technical Support: Deliver high-quality incident management and resolution with a strong focus on both technical and functional areas.
Stakeholder Management: Act as the primary point of contact for business teams; coordinate with internal Oracle support and external partners.
Team Leadership: Mentor and guide team members; lead 2nd and 3rd level support operations independently.
Project Delivery: Participate in migrations and new implementations, including CRPs, SITs, and UATs. Prepare test scripts, conduct training, and ensure end-user readiness.
Process Optimization: Develop and implement SOPs and IT policies. Identify project risks, manage expectations, and ensure alignment with business goals.
Operational Management: Lead support operations, monitor performance metrics, maintain TAT, quality, and service excellence.
Candidate Profile Experience:
712 years of hands-on experience in Oracle Fusion Financials support and implementation. Education: Graduate/Post-Graduate in Computer Science or related field.
MBA in Finance is preferred. Required Skills & Knowledge
Oracle Fusion Expertise: Strong knowledge of Fusion Financials modules GL, AP, AR, FA, Projects, Cash Management.
Finance Processes: End-to-end understanding of enterprise structures, payment processing, tax reporting, period-end closing, and financial reporting.
Service Orientation: Proven ability to deliver excellent customer service in incident resolution and support environments.
Project Leadership: Experience in driving ERP projects, managing internal/external resources, and stakeholder alignment.
Communication: Excellent written and verbal communication skills. Strong interpersonal and conflict-resolution abilities.
Process & Tools: Familiarity with ITSM practices (preferably ITIL-based), MS Office tools, and process documentation.
Healthcare Industry Knowledge: Experience or understanding of hospital/healthcare workflows is a plus.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Narayana Health (NH)Location(s): Bengaluru
Keyskills: Team Management Support Management Functional Support Implementation And Maintenance Oracle Finance AR GL Oracle Support Ap
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