Customer Service Representative - International E-Commerce(Chat&Voice) @ Teleperformance (TP)

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Customer Service Representative - International E-Commerce(Chat&Voice)

Teleperformance (TP)
0 - 3 years
Kolkata
5 months ago
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Job Description

Job Title: Customer Service Representative - International E-commerce (Chat&Voice)

Location: Kolkata

Working days: 5.5days (24x7 rotational shifts)

Job Description:

We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."

Key Responsibilites:

Interact with customers via chat & calls.
Resolve product, order and payment related concerns.
Ensure quick and effective solutions while maintaining high satisfaction levels.
Work in rotational shifts (including night shifts).

Desired Profile:

Undergraduate or above
Fresher or Experienced candidates (0-3 years in BPO/Customer Service)
Excellent English communication (Verbal and Written)
Problem-solving skills with a customer-first approach
Flexible to work form office and rotational shifts

Perk & Benefits:

Salary: 2.76lpa
Cabs allocated if rostered between 10:00pm to 6:00am shifts
ESI or Mediclaim (if applicable)

Interested applicants can share your resume or CV to vi************0@te****************s.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Contact Details:

Company: Teleperformance (TP)
Location(s): Kolkata

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Keyskills: Customer Service International Voice Process Blended Process US Process Communication Skills fresher International Non Voice Semi Voice International Process International Chat Process International BPO

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Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Service Representative - International E-Commerce(Chat&Voice) @ Teleperformance (TP)

Home > Customer Success, Service & Operations - Other