Last Mile City Manager - Flipkart Minutes - Hyderabad
- Flipkart
- 9 - 14 years
- Hyderabad
- 4 months ago
- Email to a friend
- Report this job
Job Description
About the Role:
As the Last Mile City Manager for Hyderabad, you will be responsible for managing and optimizing the entire last-mile delivery operations across the city. You will lead a team of Fleet Managers and ensure timely, accurate, and efficient deliveries while maintaining high standards of customer satisfaction and partner engagement. This role demands strong operational leadership, people management, and a deep understanding of fleet dynamics in a fast-paced Quick Commerce environment.
Key Responsibilities:
- Own and drive all last-mile delivery metrics for Hyderabad, including speed, accuracy, and customer satisfaction.
- Lead and manage Fleet Managers across different store clusters in the city.
- Ensure optimal fleet availability through demand-supply forecasting and proactive resource planning.
- Collaborate with Store Operations and Planning teams to align delivery capacity with business demand.
- Design and implement payout structures and incentive programs that drive performance and partner retention.
- Monitor fleet performance through dashboards and regular reviews; identify gaps and drive corrective actions.
- Conduct training and engagement programs for delivery partners on safety, compliance, and customer service.
- Resolve escalations, disputes, and grievances efficiently to maintain a healthy and productive work environment.
- Ensure compliance with legal, safety, and company policies across all delivery operations.
- Support expansion and transition plans including onboarding of new delivery zones or stores.
Qualifications & Skills:
- Experience: 8-10 years in last-mile logistics, fleet management, or delivery operations, preferably in Quick Commerce or E-commerce.
- Leadership: Proven experience in managing large teams and multi-location delivery operations.
- Education: Bachelors degree in any discipline (MBA preferred).
- Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Proficiency in data-driven decision-making and reporting.
- Ability to work under pressure and adapt to changing business needs.
- Knowledge of local geography and language (Telugu preferred).
Success Metrics:
- Delivery speed and accuracy improvements.
- Fleet utilization and partner retention.
- Reduction in escalations and grievances.
- Partner satisfaction and engagement scores.
- Contribution to a culture of Customer Obsession and operational excellence.
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Hyderabad
Keyskills: Quick Commerce Last Mile Delivery Team Handling Skills Delivery Operations
Similar positions
Flipkart
At Flipkart, we are revolutionizing e-commerce in India. As a leading online retailer, our mission is to provide an unparalleled shopping experience through innovation and excellence. Join our Control Tower team to play a pivotal role in optimizing our supply chain operations and driving operation...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in