Opening For Process Lead / Team Lead @ Eigenschaft

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Opening For Process Lead / Team Lead

Eigenschaft
3 - 8 years
Bengaluru
6 years ago
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Job Description

-Managing theproductivityand performance for self and team members ondaily, weekly and monthly basis and reporting the same to relevant stake holders.
- Ensuring client deliverables are met on weekly, monthly and quarterly basis and quality of the deliverables is as per expectation.
- Inducting and training team members for the process, regular updates and training to be provided (not limited to producttraining, mock calls excel sheet maintenance, calldisposition management, etc)
- Understanding the product, process, deliverables, measurement criteria, from the Operations Manager indepth.
- Sharing MIS reports with Operations Manager, HR team, keeping the reporting manager on updated on team's productivity and interaction with clients.
- Preparing training documents not limited to product notes, FAQ's, call script, etc and databases, ensuring database is always updated and relevant to the process
- Client interaction in terms of submission of leads, updates on leads submitted, sharing regular MIS reports as specified, etc.
- Verification of leads identified by the team members and maintaining the health quality of the leads submitted to the client
- Completelead management cycle of the process

Perks and Benefits

PF, Esic, Gratuity, Bonus

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: EIGENSCHAFT MARKETING SERVICES PRIVATE LIMITED
Location(s): Bengaluru

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Keyskills: Team lead Group Lead Group Leader Operations Process Leader Sales Team Leader Team Leader Operations Group Leader Team Leader Process Lead

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Eigenschaft

We areÂ marketing services organisation that is involved in various b2b marketing activities like lead generation, closure tracking, digital marketing, data management, e-Commerce services like seller acquisition and product cataloguing, audience generation for seminars or webinars, events, mar...

Opening For Process Lead / Team Lead @ Eigenschaft

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