Senior Support Engineer
- Infinite
- 2 - 5 years
- Hyderabad
- 6 months ago
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Job Description
This is for a Major Incident Manager Role : Below are the basic checks- Leadership & Communication , Analytical Thinking, Technical Knowledge . Time Management , Root Cause Analysis (RCA). Stakeholder Management : Process Adherence : Continual Improvement : Understand SLA/KPI Problem Management PR | Planning Forecasting.
- CMDB Configuration.
Search Criteria to get profiles from Job portal : - Major Incident Manager (MIM)/Incident management/ Project Management / ITIL / ITSM /Stakeholder Management/SLA/KPI /Problem Management/Service Now or BMC, whatever ITSM tools / Infrastructure Management/IT Service Manager
Detailed description: -
- Leadership & Communication : Ability to lead cross-functional teams during high-pressure situations. Communicate findings and resolutions to stakeholders and affected users
- Analytical Thinking : Quickly assess and prioritize incidents.
- Technical Knowledge : Understanding of IT infrastructure, applications, and monitoring tools.
- Time Management The role of the incident manager is to coordinate the response to an incident and ensure that it is resolved in a timely and effective manner.
- Root Cause Analysis (RCA). 5 Whys. Ensure the root cause is resolved or mitigated
- Stakeholder Management : Communicate effectively with internal and external stakeholders.
- Process Adherence : Familiarity with incident management frameworks like ITIL.
- Continual Improvement : Apply design thinking to improve stakeholder experience and incident
- Understand SLA/KPI Trying to create or review SLA/KPI metrics for a project or team.
- Problem Management PR - Problem Management involves both reactive and proactive approaches
- Planning Forecasting.
- CMDB Configuration.
- Major incident scenarios.
- Use ITSM tools and incident dashboards, communication platforms, and escalation matrices.
- Conduct post-incident reviews to identify improvement areas.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Hyderabad
Keyskills: RCA Root cause analysis Infrastructure management Project management Analytical Problem management Incident management Scrum Stakeholder management Forecasting
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About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...
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