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Services Coordinator (Non-technical - Male Required) @ Pentagon System

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 Services Coordinator (Non-technical - Male Required)

Job Description

.

General Shift timing

Location : Andheri


Roles and Responsibilities

  • Coordinate field service activities, Support & guide Service Personnel on site doing installation, maintenance & service
  • Create and assign service tickets to appropriate technicians or teams for resolution
  • Monitor and respond to IT support tickets in a timely manner
  • Provide excellent customer service and ensure a positive user experience
  • Adhere to established service level agreements and response times for service requests
  • Vendor management for Service support
  • Candidate should have excellent interpersonal skills.
    Coordinating with vendors for spare parts repairs.

Desired Candidate Profile

Basic Coordination skills , good communication and team management skills.

Strong on verbal and written communication with MS Excel.


Whatsapp on 9765778***(No calls)


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Full time

Contact Details:

Company: Pentagon System
Location(s): Mumbai

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Keyskills:   Excel Service Coordination call coordinator Non Technical Escalation Management Ticketing Tools Service Desk Vendor Management SLA Management

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₹ 4-4.5 Lacs P.A

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Pentagon System

Pentagon System & Services has been a trusted and leading IT solutions provider for over three decades, consistently delivering innovative and reliable services to meet the evolving needs of businesses across industries. Established in 1994, Pentagon began as a small-scale IT solutions provider ...