Guest Relation Executive - South Mumbai
- Shapoorji Pallonji
- 2 - 5 years
- Mumbai
- 4 months ago
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Job Description
Role & responsibilities
- Should have a pleasing personality.
- Greet guests personally and on the telephone.
- Provide appropriate seating arrangements.
- Ensure the quantity of menus is sufficient to cater to the number of guests.
- Make reservation arrangements.
- Maintain clean and organized spaces.
- Attending walk-in customers and taking them around the property.
- Assist them in completing all the initial paperwork.
- Check with housekeeping and ensure that doors are clean and stain free.
- Fixing appointments of the clients with the sales and CRM team.
- Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful.
- Give them a comment card and ask them for their valuable feedback regarding the property.
- Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.
- Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.
- Up gradation of customer files w.r.t documents /paperwork.
- Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.
- Regular updation of records for ensuring timely payments, documentation etc.
- Filing customer wise in hard copies
Education & Experience Requirement:
- Any Graduate with an experience between 2 to 3 years
- knowledge and experience of relevant software applications - spreadsheets, word processing, and database management
- Exposure in administration, dealing with visitors, guest relation
- Should have good verbal and written communication skills
Job Classification
Industry: Real EstateFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Front OfficeEmployement Type: Walk-insContact Details:
Company: Shapoorji PallonjiLocation(s): Mumbai+ View Contact
Keyskills: Guest Relationship Management Front Desk GRE Guest Relations
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