Role & responsibilities
Receive refunds request from BSP - Download request & record details - Work on calculations - Work / update BSP with final calculation - Once accepted provide credit to the pax / staff
Preferred candidate profile
interpretation of remarks. IATA UFTAA Certified / Diploma in Travel and Tourism preferred Fare Filing & Fare auditing Knowledge Preferable not mandatory Refunds knowledge / Calculating Refunds / Processing Refund Rules Refunds Processing via BSP / ARC / GDS GDS knowledge Refunds related experience via any Travel Agency / Airline / GDS / Travel Portal / Refunds Back office Process Information of non-refundable taxes and how to read/interpret tax information in Amadeus. Ability to work on Amadeus PNR cases and refund request from BSP link.
Other Requirements
Good communication skills - Knowledge of tickets issued with various Form of payments on ticket like CASH/CC - Working knowledge of MS Office and other standard desktop applications - Need to know the general procedure over refund/ Under refund cases. - Ability to handle all types of refund calculations for exchange/part/downgrade. - Willing to work in shifts

Keyskills: Ticketing GDS IATA Amadeus Airlines PNR Rescheduling Air Ticketing
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