Sales Operations Analyst
- Sophos
- 2 - 3 years
- Remote
- 4 months ago
- Email to a friend
- Report this job
Job Description
- Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
- Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
- Maintain data quality for all case related transactions and assist with data clean up when required.
- Identify opportunities for process improvement and be involved in testing and roll-out of improved methods and tools.
- Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.
- Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support,
- Position requires working US Time Zone
- 2 3 years experience with Sales Operations in IT/ Software Industry
- Experience with Salesforce CRM, analysis, and communications with various stakeholders
- Has good MS office skills or similar package
- Ability to work effectively in a fast-paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full timeContact Details:
Company: SophosLocation(s): Remote
Keyskills: operations management project management data analysis mis reporting team management process improvement sales sales operations salesforce crm salesforce data quality operations incident management closure slas reporting communication skills crm
Similar positions
Sophos
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technolog...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in