Staff Technical Support Analyst @ BMC Software

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software products.
• Collaborate with internal teams to identify and implement solutions for customer requests and issues.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide insights to improve product quality and user experience.
• Participate in training and development programs to enhance technical skills and knowledge.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in providing technical support for software products.
• Strong understanding of software applications and operating systems.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.