Senior Analyst - Delivery Excellence
- Iris Software
- 5 - 8 years
- Noida, Gurugram
- 3 months ago
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Job Description
- Provide facilitation to projects and manage continued sustenance to QMS
- Conduct SQA reviews and ensure process compliance in projects
- Conduct QMS trainings
- Collect and report metrics data from projects
- Review / write assigned processes / CRs
- Participate in senior management review of projects
- Participate in innovation program as Innovation facilitators for delivery and enabling function
- Participate in conducting ideation session
- Mentor PMs to in identifying risks,- data analysis, innovations etc.
- Conduct QMS trainings
- Collect and report metrics data from projects
- Review / write assigned processes / CRs
- Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
- Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
- Participate in Project team meetings
- Participate in Project Causal Analysis meetings
- Ensure formal Configuration Management of QMS documents and other documents
- Ability to proactively call out issues and risks and provide solutions
- Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
- Ensure best practices are captured and shared in organization
- Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
- Articulate contractual risks and work with senior management to mitigate the same
- Drive improvements for the respective BU
- Strong facilitation skills with an ability to respond to immediate and urgent requests
- Mandatory Competencies
Perks and Benefits for Irisians
- Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click to view the benefits.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: PMO ExecutiveEmployement Type: Full timeContact Details:
Company: Iris SoftwareLocation(s): Noida, Gurugram
Keyskills: project management training facilitation coaching service delivery management operations management team management program management teaching service delivery delivery management stakeholder management transition management agile
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Iris Software
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