Process Associate (Non Voice Backend)-Kolkata
- Wipro
- 0 years
- Kolkata
- 4 months ago
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Job Description
Roles and Responsibilities
- Provide customer support through email, chat, and non-voice processes to resolve customer queries and concerns.
- Handle international customers' emails, chats, and non-voice requests with professionalism and efficiency.
- Utilize strong English typing skills (minimum 40 wpm) to process customer interactions accurately and quickly.
- Maintain a high level of accuracy in processing emails, chats, and other forms of communication.
- Collaborate with internal teams to resolve complex issues or escalate matters when necessary.
Eligibility criteria:
- HSC pass are welcome for the interview
- Graduation- Only non tech background candidates are eligible(No MBA,BSc IT, BTECH,BCA)
- Decent communication skills in English is required
- Should be comfortable in night shifts, 24*7 rotational environment
- Candidates pursuing regular courses are not eligible for the walk-in drive
- Candidate staying with 25kms from Kolkata office are eligible to come for the walk-in drive
Things to carry:
- Carry your CVs (Write 'HR Pankaj-LPT' on top of your CV)
- Carry your Original Aadhar card
- Candidates have to enter from Wipro Gate no 2
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Walk-insContact Details:
Company: WiproLocation(s): Kolkata+ View Contact
Keyskills: Non Voice Process Backend Process Email Support Communication Skills Typing Speed International Non Voice Back Office Support Chat Support International Process Bpo Non Voice Chat Process
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